Artificial conversational entity is known as chat BOT. The conversation made via text or audio. These Chat BOTs are often designed to convincingly simulate how a human would behave as a conversational partner. The BOT will get trained to produce the intelligent behavior. Chat BOT’s are reducing the human resource requirement and it provides easy interaction to customers.
For various practical purposes including customer service or information acquisition, we can develop a Chat BOT. Technology will get decide based on your requirement. Any banking, financial, hospitality even in manufacturing industry can use a BOT.